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Web based - no hardware needed; Performance based system - we don't pay for seats, just for effective minutes of dialing; REPORTS are critical for our success - so much flexibility; CUSTOMIZATION - this is where Fenero really stands out. We have utilized their API and interface to the maximum. We love it.
I love Fenero and am not new to call centers. I have used many over the years, Five9, CallFire, Chase Data, Zencall, 8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.
Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min!
It's not necessary! Just register for a free account and receive full and unlimited access to Fenero right away after verification. Our Knowledgebase has many articles to help you get started. Additionally, our staff is always available to provide assistance as needed.
We guarantee 99.99% to our valued clients. However, unlike one of our well known competitors, our service has been able to deliver 99.999% uptime - and we don't need to add it to our name.
There are no software costs for Fenero - ever. You simply pay for the following, which helps us keep the lights on and continue to provide you with great service: