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Talk is Cheap

100 M+
Inbound and Outbound Calls Processed to Date
$250k/yr
Avg Bottom Line Savings of Existing Customers
5 cups / day
Coffee Consumed to Make this happen

Benefits

how we're different and what that means for your contact center

Features

enterprise contact center software features for all, regardless of size

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About Us

we're out to make a difference in the world

Our mission is to deliver the most affordable, agile, and secure solutions for streamlining customer and business interactions.

A Little History

Our beginning is as unique as our culture and business model. Our founder led the information services division for a large contact center that was rapidly outgrowing its multi-site Avaya environment. After receiving several upgrade quotes that weren’t for the faint-hearted, we decided to exercise the power of open source and build something large contact center organizations could use. Millions of calls later, Fenero was born.

Inside Our Minds

We believe our industry needed a young, fresh, and vibrant contact center software provider with a different view of the world. One that is managed by Gen Y’ers with real-world experience in the contact center industry. One that is fast-paced, always open to new ideas, and has a genuine desire to see its customers succeed. We are committed to making our mission of delivering the most affordable, agile, and secure solutions for streamlining customer and business interactions a reality.



People

PERSONNEL AND BIOS




Community Partners

We take pride in our community




The South Florida Digital Alliance was incorporated as a non-profit entity in May of 2009 under the name of the Miami-Dade Broadband Coalition.  The organization’s founding was made possible by a generous grant provided by the John S. and James L. Knight Foundation in support of connecting organizations to the Internet and each other to provide opportunities for all segments of our community and thereby enhance the quality of life for South Florida residents to enhance the quality of their lives. The founding organizations of the Coalition/Alliance represented the anchor institutions of our community:  education, government, healthcare and non-profit organizations.

These community leaders recognized that to create a globally competitive workforce capable of participating effectively in education and the global digital economy, our community needed to:

  • Ensure that our residents, especially those living in underserved areas, have appropriate technology skills and knowledge;
  • Facilitate communications and connectivity by building and enhancing affordable, high-speed connectivity throughout the entire community;
  • Lower the cost of technology participation for our residents;
  • Create opportunities to stimulate entrepreneurship by creating new industries that will in turn attract more business that we believe will result in the development of “next generation” high paying jobs.

Learn more about the South Florida Digital Alliance.

Science, Technology, Engineering and Mathematics (STEM) education drives innovation, economic vitality and global competitiveness. The nation faces a strong need to engage students in STEM education and prepare this future workforce for the global marketplace with the skills they need to compete. President Barack Obama said schools should “offer a rigorous course of study in mathematics, the sciences, technology and engineering, and cooperate with industry experts to help teachers incorporate STEM content across grades and disciplines.”

The National Academy Foundation (NAF) Academies of Engineering, Information Technology and Health Sciences prepare students for post-secondary education and careers through a theme-based, contextualized curriculum approach.

  • The Academy of Engineering answers an acute need for engineers by educating students in the principles of engineering, and providing content in the fields of electronics, biotech, aerospace, civil engineering and architecture.
  • The Academy of Health Sciences address the critical achievement gap in STEM fields and develops a pipeline of student prepared to pursue health-related degrees and professions in one of the fastest growing sectors of the global economy, including biotechnology, genetics, nursing, therapeutics and diagnostics.
  • The Academy of Information Technology prepares students for career opportunities in programming, database administration, web design and administration, digital networks and other areas in the expanding digital workplace.

Miami–Dade County Public Schools currently has 22 NAF Academies under the STEM umbrella guided by a STEM Advisory Board made up of theme specific industry and postsecondary leaders. These STEM Academy Advisory Board members bridge schools and communities by providing classroom speakers, mentors, job-shadowing venues,  conferences and seminars, scholarships, and compensated internships for  Academy students and teachers. Learn more by visiting MiamiStem.org.

The South Florida Area Chapter of SIM is the regional organization for top information technology executives in South Florida. Our members include local senior information technology executives from various government agencies, universities, healthcare organizations and private industry organizations. Members meet quarterly for presentations by top practitioners, industry leaders, and nationally recognized experts in information systems and management practices. These meetings offer members an opportunity to discuss industry best practices for administrative, managerial and technical issues and network with their peers in the South Florida area.

Meetings are generally held on the third Thursday of January, April, September and November; although special meetings will be called when an appropriate resource becomes available on an industry topic which the Executive Board feels is timely for our membership.

For more information about the South Florida Chapter of SIM, visit SIMNet.org





What Others Are Saying

See What Industry Veterans Have to Say About Us

Fenero has taken a revolutionary approach to traditional contact center software business models and is out to turn the industry upside down.

Senior Vice President
Inktel Contact Center Solutions

The industry finally has contact center software that resembles today’s SaaS trends (Facebook, Twitter, et al) – software is free. Just use it for your needs.

Former VP, Business Dev
Global Response

The concept of not having to pay for contact center licensing software is unheard of and revolutionary in this industry.

President & CEO
CCC International
Industry Insight

Thought Leadership On Various Contact Center Industry Topics

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Are You Prepared For The Unexpected To Happen?

April 14, 2014

Liz Makin As a business owner or manager you are probably so focused on running your business day to day that you don’t have time to think about potential disruptions to your business. However what would you do if the unexpected happened? The unexpected could be anything from a wide range of possibilities including your […]

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Customer Management

Managing the Customer Experience

March 31, 2014

Matt McConnell There are many different ways to define “customer experience.” While some companies use the term synonymously with customer service, others define the customer experience based on a singular encounter with a customer or a general summary of how customers feel about their company and brand overall. The truth is that the customer experience […]

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8 Rules For Good Customer Service – Good Customer Service Made Simple!

March 16, 2014

By Susan Ward Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing […]

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Poor Customer Service – A Big Brain on Profits

March 3, 2014

Jim Stratton - Business Columnist A few years ago, I bought four tires from my neighborhood garage. Within six months, the tread on one began to shred. I drove back, talked to Bob – the owner – and showed him the problem. “If you can leave it with me,” he said, “I’ll take care of it.” When […]

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Automate This! How to Increase Productivity from Your Business Processes

February 15, 2014

By Sam Marzianno of Blinds.com “This article is brought to you courtesy of Call Center Times.” “Why does it take SO LONG to get something done around here?” It’s happened to you hasn’t it? Those days when you realize that you do not have to work for the local courthouse to get caught in the […]

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Get Out of Your Comfort Zone: Make the Transition from Spreadsheets to WFM

February 5, 2014

“This article is brought to you courtesy of Call Center Times.”By: Lori Kyker, Senior Consultant Change can be difficult. Often, change is resisted even when it will enhance our life or make it easier. We create justifications for our resistance and over time, the justifications become accepted reasons without further analysis. Technology is designed to […]

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The Future of Customer Experience With Next Generation Contact Center Solutions

February 4, 2014

“This article is brought to you courtesy of Call Center Times.” by Konstantin Kishinsky, CEO, BrightPattern Some seven years on from the launch of Twitter, we still routinely hear reports of corporate America doing much less than they could be doing to listen and respond to customers via social media channels. This, even as research shows that […]

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Creating the Remarkable: 4 Rules to Upgrade Customer Experience

January 27, 2014

“This article is brought to you courtesy of Call Center Times.” By – Sara Carter, VP Marketing, Dialogue Marketing In October 2011, April, a customer service advocate for a large cell phone provider, took a call that seemed like any other call. The customer wanted to make a payment to his cell phone bill. As […]

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The Affordable Care Act – The Impact on the Company and your Call Center

January 22, 2014

By Saundra Bush In the event you have not researched all the requirements of the Affordable Care Act and the possible implications on your company and call center operation, I have done extensive research on the Affordable Care Act and have condensed below the key elements of the Act below. Clearly the Affordable Care Act […]

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Five Major Trends in the Contact Center

January 14, 2014

“This article is brought to you courtesy of Call Center Times.” By Dick Bucci, Principal and Founder, Pelorus Associates Pelorus Associates is a market research and consulting firm that carefully tracks important trends and developments within the contact center industry. The following list summarizes five trends that have been underway for some time and we […]

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4 Ways Contact Centers and Marketing Go Hand-In-Hand

January 7, 2014

“This article is brought to you courtesy of Call Center Times.” Gail Rigler, CMO, Working Solutions Positive customer experience requires leadership teams to understand every point a customer engages with an organization. The information gathered from each of these departments is critical to a full understanding of the customer experience. With regards to customer interaction, […]

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What Do Customers Want?

December 18, 2013

“This article is brought to you courtesy of Call Center Times.” By Brian Moore, Executive Director, Varolii New research shows that consumers want more real-time communications from enterprises with whom they do business. However, these rising expectations are on a collision course with federal and state regulations governing how and when companies communicate with consumers. […]

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Technology in Today’s Customer Contact Centers

December 13, 2013

“This article is brought to you courtesy of Call Center Times.” By Mitch Perkal, Aspect Customer contact centers are now faced with the task of serving consumers across multiple communication channels. As technology advances at an accelerated rate, customer contact centers are expected to utilize these next-generation solutions and tools to enhance customer service and create new […]

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Driving Customer Satisfaction

December 3, 2013

“This article is brought to you courtesy of Call Center Times.” By Barry Phillips, Co-Founder and Partner, Tracy Learning, LLC A recent study in the US states that one out of every 25 jobs in the US is tied to a call center. That’s a staggering number. What is even more surprising is how many […]

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The Difference Between Coaching and Mentoring

November 25, 2013

By Martin Webster The aim of this short article is to provide clarity for those in a workplace developmental relationship such as mentoring. That is, to understand the difference between coaching and mentoring. However, this is not straightforward since there is much confusion of definitions between practitioners. “A mentor is a more experienced individual willing to share […]

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Leverage Analytics to Cash in on Customer Insights

November 18, 2013

“This article is brought to you courtesy of Call Center Times.” by Lauren Ziskie, Customer Engagement Officer, Dialogue Marketing, Inc. Decoding the Voice of the Customer Data is a company’s competitive advantage if leveraged correctly. New ideas, product enhancements, quality or warranty issues, operational efficiencies, sales and marketing insights and legal risks are all outcomes […]

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Contact Us

Fenero Inc.
100 South Biscayne Blvd, Suite 915
Miami, FL 33131

info@fenero.com (858) 6-FENERO
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© Fenero Inc. 2014. All Rights Reserved