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Talk is Cheap

100 M+
Inbound and Outbound Calls Processed to Date
$250k/yr
Avg Bottom Line Savings of Existing Customers
5 cups / day
Coffee Consumed to Make this happen

Benefits

how we're different and what that means for your contact center

Features

enterprise contact center software features for all, regardless of size

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About Us

we're out to make a difference in the world

Our mission is to deliver the most affordable, agile, and secure solutions for streamlining customer and business interactions.

A Little History

Our beginning is as unique as our culture and business model. Our founder led the information services division for a large contact center that was rapidly outgrowing its multi-site Avaya environment. After receiving several upgrade quotes that weren’t for the faint-hearted, we decided to exercise the power of open source and build something large contact center organizations could use. Millions of calls later, Fenero was born.

Inside Our Minds

We believe our industry needed a young, fresh, and vibrant contact center software provider with a different view of the world. One that is managed by Gen Y’ers with real-world experience in the contact center industry. One that is fast-paced, always open to new ideas, and has a genuine desire to see its customers succeed. We are committed to making our mission of delivering the most affordable, agile, and secure solutions for streamlining customer and business interactions a reality.



People

PERSONNEL AND BIOS




Community Partners

We take pride in our community




The South Florida Digital Alliance was incorporated as a non-profit entity in May of 2009 under the name of the Miami-Dade Broadband Coalition.  The organization’s founding was made possible by a generous grant provided by the John S. and James L. Knight Foundation in support of connecting organizations to the Internet and each other to provide opportunities for all segments of our community and thereby enhance the quality of life for South Florida residents to enhance the quality of their lives. The founding organizations of the Coalition/Alliance represented the anchor institutions of our community:  education, government, healthcare and non-profit organizations.

These community leaders recognized that to create a globally competitive workforce capable of participating effectively in education and the global digital economy, our community needed to:

  • Ensure that our residents, especially those living in underserved areas, have appropriate technology skills and knowledge;
  • Facilitate communications and connectivity by building and enhancing affordable, high-speed connectivity throughout the entire community;
  • Lower the cost of technology participation for our residents;
  • Create opportunities to stimulate entrepreneurship by creating new industries that will in turn attract more business that we believe will result in the development of “next generation” high paying jobs.

Learn more about the South Florida Digital Alliance.

Science, Technology, Engineering and Mathematics (STEM) education drives innovation, economic vitality and global competitiveness. The nation faces a strong need to engage students in STEM education and prepare this future workforce for the global marketplace with the skills they need to compete. President Barack Obama said schools should “offer a rigorous course of study in mathematics, the sciences, technology and engineering, and cooperate with industry experts to help teachers incorporate STEM content across grades and disciplines.”

The National Academy Foundation (NAF) Academies of Engineering, Information Technology and Health Sciences prepare students for post-secondary education and careers through a theme-based, contextualized curriculum approach.

  • The Academy of Engineering answers an acute need for engineers by educating students in the principles of engineering, and providing content in the fields of electronics, biotech, aerospace, civil engineering and architecture.
  • The Academy of Health Sciences address the critical achievement gap in STEM fields and develops a pipeline of student prepared to pursue health-related degrees and professions in one of the fastest growing sectors of the global economy, including biotechnology, genetics, nursing, therapeutics and diagnostics.
  • The Academy of Information Technology prepares students for career opportunities in programming, database administration, web design and administration, digital networks and other areas in the expanding digital workplace.

Miami–Dade County Public Schools currently has 22 NAF Academies under the STEM umbrella guided by a STEM Advisory Board made up of theme specific industry and postsecondary leaders. These STEM Academy Advisory Board members bridge schools and communities by providing classroom speakers, mentors, job-shadowing venues,  conferences and seminars, scholarships, and compensated internships for  Academy students and teachers. Learn more by visiting MiamiStem.org.

The South Florida Area Chapter of SIM is the regional organization for top information technology executives in South Florida. Our members include local senior information technology executives from various government agencies, universities, healthcare organizations and private industry organizations. Members meet quarterly for presentations by top practitioners, industry leaders, and nationally recognized experts in information systems and management practices. These meetings offer members an opportunity to discuss industry best practices for administrative, managerial and technical issues and network with their peers in the South Florida area.

Meetings are generally held on the third Thursday of January, April, September and November; although special meetings will be called when an appropriate resource becomes available on an industry topic which the Executive Board feels is timely for our membership.

For more information about the South Florida Chapter of SIM, visit SIMNet.org





What Others Are Saying

See What Industry Veterans Have to Say About Us

Fenero has taken a revolutionary approach to traditional contact center software business models and is out to turn the industry upside down.

Senior Vice President
Inktel Contact Center Solutions

The industry finally has contact center software that resembles today’s SaaS trends (Facebook, Twitter, et al) – software is free. Just use it for your needs.

Former VP, Business Dev
Global Response

The concept of not having to pay for contact center licensing software is unheard of and revolutionary in this industry.

President & CEO
CCC International
Industry Insight

Thought Leadership On Various Contact Center Industry Topics

How Oracle Contact Center Anywhere failed us…via reseller Promero

September 26, 2014

First, I’d like to start by saying I hope your day is off to a great start, you’re living this life to its fullest potential, and you are acquiring and retaining customers with your great service! Unlike our usual Industry Insights, I wanted to take this opportunity to share a personal experience with you. It’s a story about our failed […]

Read More
Take your parents to work

Embracing the Involvement of Parents to Attract and Hold On to Talent

September 19, 2014

By Anita Hofschneider Paul From was used to meeting the spouses and children of employees at company events. As chief executive of Central Wire Industries, a manufacturing firm based in Perth, Ontario, he has long held regular baseball games to get to know his employees better. But in the past five years, he has noticed […]

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gen-xy

Preparing for the Next Generation of Agents

September 9, 2014

By Tom Goodmanson Generation Y, also known as millennials, are getting their fair share of attention with respect to today’s workplace and their place in it.  Born between 1981 and 2000, millennials expect interesting and challenging work.  They anticipate fast and upward mobility, along with ongoing mentoring and feedback from their supervisors.  Members of generation […]

Read More
Agent retention

Improving Agent Retention

August 25, 2014

By Kelli Massaro Retaining top performers is essential to call center success.  The challenge is to create a positive work culture that sustains, nurtures, and engages employees – both as part of a team and individually.  Retention is a multifaceted issue that is affected by both intrinsic factors (individual employee needs) and extrinsic factors (organizational […]

Read More
useful customer service

26 Tips for Creating an Exceptional Customer Experience

August 6, 2014

By: Alex Holderness As customers gain access to more options and formulate loftier expectations, delivering an exceptional customer experience is becoming increasingly pivotal. In previous eras, businesses evaluated their customer experience efforts based on the extent to which they minimized complaints and attrition.  In today’s era, that of the empowered customer, businesses cannot constrain themselves to […]

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Disaster-Recovery-900x900

Disaster – Proofing Your Call Center

July 29, 2014

By Nicolas D’Alleva Disasters that may potentially disrupt your call center can manifest themselves in different ways. In today’s world of heightened customer expectations and real-time tweeting and blogging about service interruptions that could tarnish your image, disaster-proofing your call center operations must be an essential part of your business strategy. Broadly, disasters can be […]

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Recovery

Keeping the Lines Open When Disaster Hits the Call Center

July 10, 2014

By Jeff Davis Can you reroute your support lines? One of the first things companies must do when looking at disaster recovery options is to find a suitable place to set up alternate operations. The separate work site should be easy for employees to get to, and it should provide plenty of Internet bandwidth. Perhaps […]

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Stress

How To Deal With A Stressful Situation?

June 26, 2014

Liz Makin When you are faced with a stressful situation whether in your business or in your personal life it is very easy to worry, be fearful, get stressed and panic. Some stress is good for you but too much can result in you being unable to think straight, inaction and poor performance.  We have […]

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cust satifaction

Is 100% Customer Satisfaction Achievable? For this Company Yes!

June 19, 2014

Simplicity Sofas is a beloved company and their customer service philosophy is very simple: They do whatever it takes to surprise and delight customers. They make the furniture purchasing experience informative and enjoyable. They deliver more than customers expect. Simplicity Sofas is a furniture manufacturer in High Point, NC. and an eCommerce retailer specializing in furniture […]

Read More
focus

Stop Losing Money and Focus on Customer Service

June 2, 2014

By: Flavio Martins 80% of businesses believe they provide “superior” customer service, but only 8% of customers would describe the service as great. When your customers aren’t satisfied, there’s real damage that they can do to the long term success of your organization. Maybe you can stand to lose one or two or a few dozen, […]

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Tips

Customer Care – Tip of the Month

May 8, 2014

Don’t Have the Answer? Many times your Customer Service Representatives are faced with a situation where they cannot readily respond to a customer’s question and the tendency is for them to immediately give a response which may be a guess as to what the customer wants to hear. When such a situation arises and they don’t know the answer to the customer’s question […]

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focus-glass

Getting Your Team in the Zone

April 22, 2014

By Glenn Pasch At one of the press conferences at the Masters Golf Tournament, Lee Westwood, the round two leader, was asked if he was worried because Phil Mickelson had caught up to him.  He answered that he could only worry about the shots he hit.  This got me thinking about two different types of […]

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Unexpected street sign

Are You Prepared For The Unexpected To Happen?

April 14, 2014

Liz Makin As a business owner or manager you are probably so focused on running your business day to day that you don’t have time to think about potential disruptions to your business. However what would you do if the unexpected happened? The unexpected could be anything from a wide range of possibilities including your […]

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Customer Management

Managing the Customer Experience

March 31, 2014

Matt McConnell There are many different ways to define “customer experience.” While some companies use the term synonymously with customer service, others define the customer experience based on a singular encounter with a customer or a general summary of how customers feel about their company and brand overall. The truth is that the customer experience […]

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customer-service (1)

8 Rules For Good Customer Service – Good Customer Service Made Simple!

March 16, 2014

By Susan Ward Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing […]

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bad-customer-service

Poor Customer Service – A Big Brain on Profits

March 3, 2014

Jim Stratton - Business Columnist A few years ago, I bought four tires from my neighborhood garage. Within six months, the tread on one began to shred. I drove back, talked to Bob – the owner – and showed him the problem. “If you can leave it with me,” he said, “I’ll take care of it.” When […]

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Contact Us

Fenero Inc.
100 South Biscayne Blvd, Suite 915
Miami, FL 33131

info@fenero.com (858) 6-FENERO
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© Fenero Inc. 2014. All Rights Reserved