Get Out of Your Comfort Zone: Make the Transition from Spreadsheets to WFM

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“This article is brought to you courtesy of Call Center Times.”By: Lori Kyker, Senior Consultant Change can be difficult. Often, change is resisted even when it will enhance our life or make it easier. We create justifications for our resistance and over time, the justifications become accepted reasons without further analysis. Technology is designed to make our jobs less tedious; … Read More

The Future of Customer Experience With Next Generation Contact Center Solutions

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“This article is brought to you courtesy of Call Center Times.” by Konstantin Kishinsky, CEO, BrightPattern Some seven years on from the launch of Twitter, we still routinely hear reports of corporate America doing much less than they could be doing to listen and respond to customers via social media channels. This, even as research shows that companies are consciously and deliberately … Read More

Amazon Route 53 DNS, Live Customer Chat, Disposition Triggers & Quotas, Teams and Bulk Assignment, TCPA, Paid Support Plans in Fenero Contact Center Software v1.5

Marlon WilliamsTech-Only PostsLeave a Comment

What’s New in Version 1.5 Whew! We had a great time implementing some of the new features in version 1.5 of Fenero Contact Center. Here’s a summary of all the enhancements rolled up in this exciting new version. Launch of Amazon Route 53 We are now running our Domain Name System (DNS) using Amazon Route 53.  Route 53 is designed … Read More