How To Deal With A Stressful Situation?

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Liz Makin When you are faced with a stressful situation whether in your business or in your personal life it is very easy to worry, be fearful, get stressed and panic. Some stress is good for you but too much can result in you being unable to think straight, inaction and poor performance.  We have therefore put together some ideas … Read More

Is 100% Customer Satisfaction Achievable? For this Company Yes!

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Simplicity Sofas is a beloved company and their customer service philosophy is very simple: They do whatever it takes to surprise and delight customers. They make the furniture purchasing experience informative and enjoyable. They deliver more than customers expect. Simplicity Sofas is a furniture manufacturer in High Point, NC. and an eCommerce retailer specializing in furniture for small spaces. After more … Read More

Stop Losing Money and Focus on Customer Service

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By: Flavio Martins 80% of businesses believe they provide “superior” customer service, but only 8% of customers would describe the service as great. When your customers aren’t satisfied, there’s real damage that they can do to the long term success of your organization. Maybe you can stand to lose one or two or a few dozen, maybe even a few hundred … Read More