First, I’d like to start by saying I hope your day is off to a great start, you’re living this life to its fullest potential, and you are acquiring and retaining customers with your great service! Unlike our usual Industry Insights, I wanted to take this opportunity to share a personal experience with you. It’s a story about our failed attempt to launch Oracle Contact … Read More
Embracing the Involvement of Parents to Attract and Hold On to Talent
By Anita Hofschneider Paul From was used to meeting the spouses and children of employees at company events. As chief executive of Central Wire Industries, a manufacturing firm based in Perth, Ontario, he has long held regular baseball games to get to know his employees better. But in the past five years, he has noticed his 20- and 30-something employees … Read More
Preparing for the Next Generation of Agents
By Tom Goodmanson Generation Y, also known as millennials, are getting their fair share of attention with respect to today’s workplace and their place in it. Born between 1981 and 2000, millennials expect interesting and challenging work. They anticipate fast and upward mobility, along with ongoing mentoring and feedback from their supervisors. Members of generation Y expect to be equipped … Read More
