Customer Service Statistics

Marlon WilliamsUncategorizedLeave a Comment

Some useful customer service statistics to remember and to share with your team. 56% of customers reported having to re-explain their issue at least once over the course of the service interaction. (CEB Effortless Experience) 85% of VPs of Sales surveyed said that the lack of a single customer view led to business problems. (Experian 2012) 62% of customers had … Read More