Retain and Motivate Your Millennial Workers

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By Tip Fallon Finding and keeping good, young talent can be challenging for any business, but especially so in a call center.  In today’s economy, the next generation can hold the key to boosting your bottom line. Most new graduates are eager to show their talents in the workplace, have not picked up bad working habits from years of experience … Read More

Getting Your Team in the Zone

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By Glenn Pasch   At one of the press conferences at the Masters Golf Tournament, Lee Westwood, the round two leader, was asked if he was worried because Phil Mickelson had caught up to him.  He answered that he could only worry about the shots he hit.  This got me thinking about two different types of call center agents: those … Read More

Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

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CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016   FREMONT, CA—July 7, 2016— Fenero, a provider of cloud based contact center solutions, has been ranked as one of the 20 Most Promising Contact Center Technology Solution Providers 2016 by CIOReview. “It is a great honor to announce Feneroas one among the 20 … Read More

Customer Experience Statistics

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Customer Experience Statistics You might find it interesting that it is projected by 2020 that customer experience will be the most heralded competitive differentiator for businesses, beyond products and services. Below are interesting statistics to help you optimize your customer experience and increase customer retention.   82% of consumers say the number one factor that leads to a great customer … Read More