Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

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Fenero Launches Flow to Banish Rigid Call Center Scripting   Fenero, a leading provider of cloud solutions for contact centers, announces the launch of its latest feature, Fenero Flow   Miami, FL, September 12, 2016 – Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero … Read More

Retain and Motivate Your Millennial Workers

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By Tip Fallon Finding and keeping good, young talent can be challenging for any business, but especially so in a call center.  In today’s economy, the next generation can hold the key to boosting your bottom line. Most new graduates are eager to show their talents in the workplace, have not picked up bad working habits from years of experience … Read More

Getting Your Team in the Zone

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By Glenn Pasch   At one of the press conferences at the Masters Golf Tournament, Lee Westwood, the round two leader, was asked if he was worried because Phil Mickelson had caught up to him.  He answered that he could only worry about the shots he hit.  This got me thinking about two different types of call center agents: those … Read More

Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

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CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016   FREMONT, CA—July 7, 2016— Fenero, a provider of cloud based contact center solutions, has been ranked as one of the 20 Most Promising Contact Center Technology Solution Providers 2016 by CIOReview. “It is a great honor to announce Feneroas one among the 20 … Read More

Built-in Screen Recording, PCI-compliant IVRs, Automatic Data Feeds, Broadcast Instant Messaging, Improved Lead Management, New Reports and More in Fenero Contact Center Software v1.5.5

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We have been hard at work making our software one of the best solutions available. As a result of our standard product roadmap development and customer feedback, version 1.5.5 introduces a really cool major feature as well as numerous minor improvements to Fenero Contact Center. Continue reading for details on our new and enhanced features. Built-in Real Time Screen Recording … Read More

Amazon Route 53 DNS, Live Customer Chat, Disposition Triggers & Quotas, Teams and Bulk Assignment, TCPA, Paid Support Plans in Fenero Contact Center Software v1.5

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What’s New in Version 1.5 Whew! We had a great time implementing some of the new features in version 1.5 of Fenero Contact Center. Here’s a summary of all the enhancements rolled up in this exciting new version. Launch of Amazon Route 53 We are now running our Domain Name System (DNS) using Amazon Route 53.  Route 53 is designed … Read More

Custom Fields, Interaction Detail Reports, Instant Messaging in Fenero Contact Center Software v1.1.5

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What’s New in Version 1.1.5 We’re constantly working on making Fenero Contact Center the best solution in the market. This is made possible by you, our customers! Your feedback is invaluable to our continued development. Here are some of the latest updates we have done based on customer feedback. Custom Fields. You can import an unlimited number of custom fields … Read More

Email Queues, Call Detail Reports, Realtime Activity in Fenero Contact Center Software v1.0.5

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Summary of new features in version 1.0.5 Summary of new features in Fenero Contact Center version 1.0.5. Email Queues Email queues allow customers to handle emails in the same manner as phone calls. In FC2 Manager, you can setup an unlimited number of email accounts to monitor. When an email arrives to one of the monitored mailboxes, FC2 automatically downloads … Read More