TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner
Miami, Florida October 19th, 2016 — Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award.
Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service IVR, open APIs to integrate with internal / external applications, browser-based Web Phone product powered by WebRTC and a scripting tool that will allow administrators the ability to create logic-based, dynamic scripts and surveys for handling customer interactions. “Fenero provides the contact center space cloud solutions and business models that are reliable, scalable, and cost-effective,” says Charles Callari, VP of Customer Development, Fenero.
“Congratulations to Fenero for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Fenero’s new WebRTC powered Web Phone and Flow, its interactive drag-and-drop call center script designer, are truly innovative products and are amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Fenero in 2017 and beyond.”
Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution. Find out more at www.fenero.com
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.