Just a few taps allows you to view real time activity for all your multichannel campaigns, start or stop outbound dialing lists, monitor agent conversations in real-time and securely access call recordings. Create a campaign from any browser and manage it anytime, anywhere using your iPad or iPhone.
Know what’s going on with all of your campaigns at anytime from your iOS device. Gain quick insight into critical program metrics, such as abandon percentage, calls handled and service level percentages. Tap on an agent actively on a call to silently listen into the conversation.
Regardless of your location, you can perform quality audits directly from your iPad or iPhone using Fenero Contact Center for iOS. Unbind yourself from your workstation.
Manage Dialing Lists
You’re on the road, maybe out for a quick bite, and received word that your dialing lists aren’t performing that well. Fenero Contact Center for iOS allows you to start and stop your outbound dialing lists whether you’re at home, in the office, or on the road.
Support for All iOS Devices
Do you have an iPad, iPod, or iPhone? Well, it doesn’t really matter – you can run Fenero Contact Center for iOS from any device running iOS 6 or greater.