Fenero Recognized for Exceptional Innovation

Guest WriterUncategorizedLeave a Comment

TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner   Miami, Florida October 19th, 2016 — Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award. Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service … Read More

Virtual Agent Best Practices Series – Technology

Guest WriterUncategorizedLeave a Comment

In the two previous INSIGHTS issues I shared Virtual Agent “Best Practices” tied to People and Process. In this column I will outline Technology “Best Practices” that I have identified through my research and discussions with early adopters of work At Home Agents. As I mentioned last month there is no clearly identified best process to follow when deploying Work … Read More