Ten Simple Strategies for Customer Satisfaction and Loyalty

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By Debra Semans It seems that businesses are getting re-focused on customer satisfaction.  Are your customers satisfied?  How do you know? Unless you are actively asking customers about their experience, you can’t really be sure.  Have they not come back because they had no need or because they had a poor experience the last time they did business with you? Customer … Read More

The Difference Between Coaching and Mentoring

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By Martin Webster The aim of this short article is to provide clarity for those in a workplace developmental relationship such as mentoring. That is, to understand the difference between coaching and mentoring. However, this is not straightforward since there is much confusion of definitions between practitioners. “A mentor is a more experienced individual willing to share knowledge with someone less experienced … Read More