Managing the Customer Experience

Guest WriterUncategorizedLeave a Comment

Matt McConnell There are many different ways to define “customer experience.” While some companies use the term synonymously with customer service, others define the customer experience based on a singular encounter with a customer or a general summary of how customers feel about their company and brand overall. The truth is that the customer experience is not a single experience, … Read More

Upcoming Call Center Events for June 2013

Marlon WilliamsUncategorizedLeave a Comment

There are two events happening next month. Which will you attend? Call Center Week will host its 14th annual conference in Las Vegas while ICMI is going to Chicago for its call center training symposium. Happy Networking!   Call Center Week June 10-14, 2013 Caesars Palace Las Vegas, NV   ICMI Symposium Improving Call Center Performance June18-21, 2013 Chicago, … Read More