De-Stress Your Call Center: How to Manage In a Stressful Environment

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The reality is that job-related stress has long been the nemesis of employees/employers around the globe. Stress has been linked in studies to everything from increased illness and related absenteeism, lower productivity to obesity. Given the economic situation we have experienced over the last few years, the reality is that many are working harder for less money, and still wind … Read More

Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

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Fenero Launches Flow to Banish Rigid Call Center Scripting   Fenero, a leading provider of cloud solutions for contact centers, announces the launch of its latest feature, Fenero Flow   Miami, FL, September 12, 2016 – Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero … Read More

Preparing for the Next Generation of Agents

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By Tom Goodmanson Generation Y, also known as millennials, are getting their fair share of attention with respect to today’s workplace and their place in it.  Born between 1981 and 2000, millennials expect interesting and challenging work.  They anticipate fast and upward mobility, along with ongoing mentoring and feedback from their supervisors.  Members of generation Y expect to be equipped … Read More

Driving Customer Satisfaction

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“This article is brought to you courtesy of Call Center Times.” By Barry Phillips, Co-Founder and Partner, Tracy Learning, LLC A recent study in the US states that one out of every 25 jobs in the US is tied to a call center. That’s a staggering number. What is even more surprising is how many call centers do not adequately … Read More

THE CUSTOMER CARE BENEFITS OF A CALL CENTER

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by Robert Porter, President and CEO, 1-800 We Answer Call Centers A reliable and professional call center partner will provide your business not only with measurable return on investment in terms of orders processed, appointments made and customer service resolved but also the intangible benefit of protecting and enhancing your brand. Growing your business is serious business and in our … Read More

De-Stress Your Call Center

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The reality is that job-related stress has long been the nemesis of employees/employers around the globe. Stress has been linked in studies to everything from increased illness and related absenteeism, lower productivity to obesity. Given the economic situation we have experienced over the last few years, the reality is that many are working harder for less money, and still wind … Read More

Disaster-Proofing Your Call Center

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By Nicolas D’Alleva Disasters that may potentially disrupt your call center can manifest themselves in different ways. In today’s world of heightened customer expectations and real-time tweeting and blogging about service interruptions that could tarnish your image, disaster-proofing your call center operations must be an essential part of your business strategy. Broadly, disasters can be classified as 1) semi-predictable and … Read More