Fenero Recognized for Exceptional Innovation

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TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner   Miami, Florida October 19th, 2016 — Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award. Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service … Read More

Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

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Fenero Launches Flow to Banish Rigid Call Center Scripting   Fenero, a leading provider of cloud solutions for contact centers, announces the launch of its latest feature, Fenero Flow   Miami, FL, September 12, 2016 – Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero … Read More

Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

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CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016   FREMONT, CA—July 7, 2016— Fenero, a provider of cloud based contact center solutions, has been ranked as one of the 20 Most Promising Contact Center Technology Solution Providers 2016 by CIOReview. “It is a great honor to announce Feneroas one among the 20 … Read More

Press Release: Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises

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  Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises   Charles Callari, an experienced sales and marketing executive and former Global Vice President of Marketing and Strategy at Sykes Enterprises joins Fenero   Miami, FL, April 14, 2016 – Fenero, a provider of cloud-based contact center solutions for sales and customer service operations worldwide, is pleased to welcome … Read More

Getting Your Team in the Zone

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By Glenn Pasch At one of the press conferences at the Masters Golf Tournament, Lee Westwood, the round two leader, was asked if he was worried because Phil Mickelson had caught up to him.  He answered that he could only worry about the shots he hit.  This got me thinking about two different types of call center agents: those that … Read More

Poor Customer Service – A Big Brain on Profits

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Jim Stratton – Business Columnist A few years ago, I bought four tires from my neighborhood garage. Within six months, the tread on one began to shred. I drove back, talked to Bob – the owner – and showed him the problem. “If you can leave it with me,” he said, “I’ll take care of it.” When I picked the car up … Read More

The Future of Customer Experience With Next Generation Contact Center Solutions

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“This article is brought to you courtesy of Call Center Times.” by Konstantin Kishinsky, CEO, BrightPattern Some seven years on from the launch of Twitter, we still routinely hear reports of corporate America doing much less than they could be doing to listen and respond to customers via social media channels. This, even as research shows that companies are consciously and deliberately … Read More

Technology in Today’s Customer Contact Centers

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“This article is brought to you courtesy of Call Center Times.” By Mitch Perkal, Aspect Customer contact centers are now faced with the task of serving consumers across multiple communication channels. As technology advances at an accelerated rate, customer contact centers are expected to utilize these next-generation solutions and tools to enhance customer service and create new efficiencies to help build business. … Read More

Workforce Management Has Moved to the Cloud: Four Strategies for Smart Purchasing Decisions

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By: Bob Webb, VP Sales Moving from Chaos to Order There is a chaos theory in physics and mathematics that has been formulated after a great struggle by scientists (Newtonian Physics and Euclidian Geometry). It had long been believed that “Order” was permanent and universal. This belief was later challenged by the undeniable reality of chaos, i.e. clouds are not … Read More