Fenero Recognized for Exceptional Innovation

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TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner   Miami, Florida October 19th, 2016 — Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award. Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service … Read More

Preparing for the Next Generation of Agents

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By Tom Goodmanson Generation Y, also known as millennials, are getting their fair share of attention with respect to today’s workplace and their place in it.  Born between 1981 and 2000, millennials expect interesting and challenging work.  They anticipate fast and upward mobility, along with ongoing mentoring and feedback from their supervisors.  Members of generation Y expect to be equipped … Read More

THE CUSTOMER CARE BENEFITS OF A CALL CENTER

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by Robert Porter, President and CEO, 1-800 We Answer Call Centers A reliable and professional call center partner will provide your business not only with measurable return on investment in terms of orders processed, appointments made and customer service resolved but also the intangible benefit of protecting and enhancing your brand. Growing your business is serious business and in our … Read More