Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

Guest WriterTech-Only Posts1 Comment

Fenero Launches Flow to Banish Rigid Call Center Scripting   Fenero, a leading provider of cloud solutions for contact centers, announces the launch of its latest feature, Fenero Flow   Miami, FL, September 12, 2016 – Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero … Read More

How to Retain Your Best Call Center Agents

Guest WriterUncategorized1 Comment

Technology has inspired many changes to the call center, but one challenge remains unchanged, consistent and vital to the success of a business; finding and retaining outstanding agents.  This article from ICMI was written in 2008, however the five tips it provides for agent retention are just as helpful today and perhaps even more so, as the people skills many of … Read More