Ten Simple Strategies for Customer Satisfaction and Loyalty

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By Debra Semans It seems that businesses are getting re-focused on customer satisfaction.  Are your customers satisfied?  How do you know? Unless you are actively asking customers about their experience, you can’t really be sure.  Have they not come back because they had no need or because they had a poor experience the last time they did business with you? Customer … Read More

The Future of Customer Experience With Next Generation Contact Center Solutions

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“This article is brought to you courtesy of Call Center Times.” by Konstantin Kishinsky, CEO, BrightPattern Some seven years on from the launch of Twitter, we still routinely hear reports of corporate America doing much less than they could be doing to listen and respond to customers via social media channels. This, even as research shows that companies are consciously and deliberately … Read More

5 Ways to Spot a Potential Leader

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By Les McKwown Not everyone has what it takes. Next time you’re sitting in a meeting, look for these five obvious signs of a great leader. As a leader, one of your key roles is to identify and develop potential future leaders. For me, the most telling environment in which to assess leadership potential is that old stand-by, the management … Read More