Are you staffed appropriately this holiday season?

Guest WriterUncategorized1 Comment

With the holiday season already here, I hope you made the necessary preparations for your contact center to handle the expected call volume. Typically your customer service representatives request PTO to spend time with their families and shop but that’s also when you have the highest call volume. If you are not staffed appropriately, your metrics will be impacted. It is … Read More

De-Stress Your Call Center: How to Manage In a Stressful Environment

Guest WriterUncategorized1 Comment

The reality is that job-related stress has long been the nemesis of employees/employers around the globe. Stress has been linked in studies to everything from increased illness and related absenteeism, lower productivity to obesity. Given the economic situation we have experienced over the last few years, the reality is that many are working harder for less money, and still wind … Read More

Fenero Recognized for Exceptional Innovation

Guest WriterUncategorizedLeave a Comment

TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner   Miami, Florida October 19th, 2016 — Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award. Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service … Read More

Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

Guest WriterTech-Only Posts1 Comment

Fenero Launches Flow to Banish Rigid Call Center Scripting   Fenero, a leading provider of cloud solutions for contact centers, announces the launch of its latest feature, Fenero Flow   Miami, FL, September 12, 2016 – Fenero, a provider of cloud-based call center solutions for sales and customer service operations worldwide, is announcing the launch of its newest feature, Fenero … Read More

Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

Guest WriterTech-Only PostsLeave a Comment

CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016   FREMONT, CA—July 7, 2016— Fenero, a provider of cloud based contact center solutions, has been ranked as one of the 20 Most Promising Contact Center Technology Solution Providers 2016 by CIOReview. “It is a great honor to announce Feneroas one among the 20 … Read More

Press Release: Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises

Guest WriterUncategorizedLeave a Comment

  Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises   Charles Callari, an experienced sales and marketing executive and former Global Vice President of Marketing and Strategy at Sykes Enterprises joins Fenero   Miami, FL, April 14, 2016 – Fenero, a provider of cloud-based contact center solutions for sales and customer service operations worldwide, is pleased to welcome … Read More