Built-in Screen Recording, PCI-compliant IVRs, Automatic Data Feeds, Broadcast Instant Messaging, Improved Lead Management, New Reports and More in Fenero Contact Center Software v1.5.5

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We have been hard at work making our software one of the best solutions available. As a result of our standard product roadmap development and customer feedback, version 1.5.5 introduces a really cool major feature as well as numerous minor improvements to Fenero Contact Center. Continue reading for details on our new and enhanced features. Built-in Real Time Screen Recording … Read More

Amazon Route 53 DNS, Live Customer Chat, Disposition Triggers & Quotas, Teams and Bulk Assignment, TCPA, Paid Support Plans in Fenero Contact Center Software v1.5

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What’s New in Version 1.5 Whew! We had a great time implementing some of the new features in version 1.5 of Fenero Contact Center. Here’s a summary of all the enhancements rolled up in this exciting new version. Launch of Amazon Route 53 We are now running our Domain Name System (DNS) using Amazon Route 53.  Route 53 is designed … Read More

Custom Fields, Interaction Detail Reports, Instant Messaging in Fenero Contact Center Software v1.1.5

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What’s New in Version 1.1.5 We’re constantly working on making Fenero Contact Center the best solution in the market. This is made possible by you, our customers! Your feedback is invaluable to our continued development. Here are some of the latest updates we have done based on customer feedback. Custom Fields. You can import an unlimited number of custom fields … Read More

Email Queues, Call Detail Reports, Realtime Activity in Fenero Contact Center Software v1.0.5

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Summary of new features in version 1.0.5 Summary of new features in Fenero Contact Center version 1.0.5. Email Queues Email queues allow customers to handle emails in the same manner as phone calls. In FC2 Manager, you can setup an unlimited number of email accounts to monitor. When an email arrives to one of the monitored mailboxes, FC2 automatically downloads … Read More