How to Manage Different Generations

Guest WriterUncategorizedLeave a Comment

Reprint of Wall Street Journal Article Managers are increasingly grappling with generational differences in their workforces. Problems can arise from differing mindsets and communication styles of workers born in different eras. The frictions may be aggravated by new technology and work patterns that mix workers of different ages in ever-changing teams. Baby Boomers, born between 1946 and 1964, are competitive … Read More

Preparing for the Next Generation of Agents

Guest WriterUncategorizedLeave a Comment

By Tom Goodmanson Generation Y, also known as millennials, are getting their fair share of attention with respect to today’s workplace and their place in it.  Born between 1981 and 2000, millennials expect interesting and challenging work.  They anticipate fast and upward mobility, along with ongoing mentoring and feedback from their supervisors.  Members of generation Y expect to be equipped … Read More