Fenero Recognized for Exceptional Innovation

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TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner   Miami, Florida October 19th, 2016 — Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award. Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service … Read More

Leverage Analytics to Cash in on Customer Insights

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“This article is brought to you courtesy of Call Center Times.” by Lauren Ziskie, Customer Engagement Officer, Dialogue Marketing, Inc. Decoding the Voice of the Customer Data is a company’s competitive advantage if leveraged correctly. New ideas, product enhancements, quality or warranty issues, operational efficiencies, sales and marketing insights and legal risks are all outcomes that can be uncovered and … Read More