Retain and Motivate Your Millennial Workers

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By Tip Fallon Finding and keeping good, young talent can be challenging for any business, but especially so in a call center.  In today’s economy, the next generation can hold the key to boosting your bottom line. Most new graduates are eager to show their talents in the workplace, have not picked up bad working habits from years of experience … Read More

New Solutions to an Age-Old Challenge

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By Kim Lockhart Senior Vice President, Randstad Staffing For many contact centers, the issue of agent attrition is both long-standing and overwhelming. In fact, more than two-fifths (42.7 percent) of contact centers are experiencing agent attrition[1]. Furthermore, the average turnover rate in U.S. call centers is 43 percent and even worse for large centers with more than 1,000 agents … Read More