The 29 Costly Implications of Losing Customers

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By: Bryant Nielson I  am not the originator of this list but found it instructive as to the success and failure of companies. A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” … Read More

Press Release: Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises

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  Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises   Charles Callari, an experienced sales and marketing executive and former Global Vice President of Marketing and Strategy at Sykes Enterprises joins Fenero   Miami, FL, April 14, 2016 – Fenero, a provider of cloud-based contact center solutions for sales and customer service operations worldwide, is pleased to welcome … Read More

4 Ways Contact Centers and Marketing Go Hand-In-Hand

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“This article is brought to you courtesy of Call Center Times.” Gail Rigler, CMO, Working Solutions Positive customer experience requires leadership teams to understand every point a customer engages with an organization. The information gathered from each of these departments is critical to a full understanding of the customer experience. With regards to customer interaction, there are few departments that … Read More