Time Management in the Workplace

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  While speaking to friends, family and co -workers about their New Year’s Resolutions, many different resolutions were brought up. I’ve heard the common resolutions like losing weight/eating right, saving more money and finishing school; however, from all the responses, the one that stuck out to me the most was making the best use of time. After further research, I realized … Read More

Customer Care – Tip of the Month

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Don’t Have the Answer? Many times your Customer Service Representatives are faced with a situation where they cannot readily respond to a customer’s question and the tendency is for them to immediately give a response which may be a guess as to what the customer wants to hear. When such a situation arises and they don’t know the answer to the customer’s question it is always better to … Read More

Who is Managing your Day?

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Many times it seems as Managers we get caught handling issues that we expect our team members to handle and we find ourselves frustrated and asking ourselves the question, “why can’t my employees take the necessary actions required to complete a required task instead of dumping it back in my lap.” Having managed large call center teams over the course of my career I have … Read More